We are often asked the following questions. If your question is not answered below, please contact us — we would be pleased to answer your questions!
Q: Are you open all year around?
A: Yes, with extended trading hours during the tax session. Please see our contact page for details of our opening hours.
Q: Do I require an appointment?
A: We advise that you make an appointment during the tax session. If you have trouble fitting an appointment into your busy schedule, please ask us for our checklist and forward your information to us for processing.
Q: How long will my refund take?
A: If you have a straight forward return, you should allow at least 14 working days before it is processed. Circumstances are all different, so this is just a guideline.
Q: How long do I need to keep my paperwork?
A: Five years from date of issuing your Notice of Assessment for individual returns and seven years for Company returns. Paperwork for the purchase of property, shares or items being depreciated, must be kept for the nominated period after the sale or depreciation has been completed.
Q: Do we charge for every phone call?
A: No. However, fees may apply if the question asked requires extensive research. We will always notify you of the fees before we conduct the research.
Q: Do we return phone calls/emails?
A: Company policy is that all calls/emails are returned/replied to before the end of the day, where possible.
Q: Do we keep up to date with training?
A: Yes. Affinitas Accounting is committed to keeping both the partners and staff up to date with any changes by conducting in-house training sessions on a regular basis, and by attending external training courses.
